Roadside Assistance Services
AAA offers a comprehensive range of roadside assistance services for our members, so you can be confident that whatever happens, help is close by.
To take advantage of roadside assistance, call the telephone number imprinted on your membership card. Requests for roadside assistance may also be placed online or by accessing the AAA Roadside App on your smartphone.
When calling for roadside assistance, please have the following information ready:
- Your membership number (located on your membership card)
- Your Club name
- Your specific location (know the cross streets near your vehicle)
- A description of your vehicle — make, model, year, color, license number
- The problem with the vehicle
- The phone number you are calling from
After you call for service, please stay where you can watch your vehicle, or make arrangements so you will know when the service vehicle arrives. If your vehicle is made drivable before the service vehicle arrives, please call back and cancel your request.
Presenting Your AAA Card for Service
You will be asked to present your valid AAA Membership Card before service is rendered. If your membership card is not available and your membership cannot be verified by AAA, you will be requested to pay for service at the servicing facility’s prevailing rate.
If your membership can be subsequently verified, you may submit your paid receipt and a reimbursement application to AAA and be reimbursed at the rate paid to AAA service providers.
Roadside assistance is provided on any eligible vehicle that you’re driving or riding in at the time of disablement. Just present your valid personal membership card. This includes Associate Members such as spouses or driving-age children who have their own cards.
The following table shows which vehicles are covered for roadside services under each type of membership, provided your vehicle can be safely reached from a normally traveled road by a service vehicle with automobile servicing equipment operated by one person.
Vehicles Not Eligible for Service
Prepaid service or reimbursement will not be provided for vehicles which:
- are unattended or which can be driven safely
- are abandoned, illegally parked, unlicensed or associated with any illegal activity
- are going to a junk or salvage yard, being repaired or in a repair shop
- have been modified, thus altering the vehicle’s original weight, dimensions or ground clearance (battery, fuel delivery, lock-out and mechanical first aid services excluded)
- have been purchased in non-running condition
- are being donated to a charitable organization
- are equipped with an attached snowplow (battery, fuel delivery, lock-out and mechanical first aid services excluded)
Ineligible vehicles include car trailers (non-dual use), cargo/utility trailers, commercial trailers, horse/livestock trailers (non-dual use), landscaping trailers, boat trailers and any trailer not described as being eligible.
Service will be provided to an inoperable impounded vehicle if it is not under any legal restraints and provided the vehicle is accessible.
Not covered: Snowbound vehicle recovery; shoveling snow, mud, dirt or sand to clear obstructions; entering areas unsuitable for vehicle traffic or not maintained as a road, for example, beaches, vacant lots, playgrounds, creek beds, open fields, boat ramps, golf courses, and forest and private roads.
Note: If, because of illness or injury, you can’t tell us what you’d like us to do with your vehicle, we may tow it and keep it until we hear from you. Storage fees may apply.
If you’re having trouble starting your vehicle, we will provide a battery boost to get you on your way, unless not recommended by your vehicle’s manufacturer.
Additionally, in most metropolitan areas, we will test your battery on-scene with our state-of-the-art mobile diagnostic units, and if indicated, offer to install a new battery onsite or arrange for later replacement at your convenience. The diagnostic test is free and we offer a 36-month free replacement warranty. Our battery prices are competitive and AAA Members receive a $25 discount.
Battery service is not available for specialty vehicles such as all-terrain vehicles, dirt bikes, snowmobiles and golf carts.
Extrication and Winching
If your vehicle goes off the road, we’ll send a service vehicle to get you back on track. Your vehicle will be extricated when it can be safely reached from a normally traveled road by a service vehicle with automobile servicing equipment operated by one person.
If additional help is needed, you may choose to pay for additional services on-scene. In such case, the service provider may utilize additional persons or equipment, where available, that are needed to free your vehicle.
For members with AAA Plus RV or AAA Premier RV, we’ll send two service vehicles, if necessary, at no additional cost. The second vehicle and driver are available for up to one hour at the scene.
Fuel Delivery Service
If you run out of fuel, we’ll send an emergency supply, when available, to get you to the nearest service station. We will only deliver fuel (no fuel mixes) and we will charge for fuel at current pump prices.
For members with AAA Plus RV or AAA Premier RV, there is no charge for the fuel delivered — helping you get to the nearest gas station.
Vehicle Lock-Out Service
If you lock your keys inside your vehicle, we’ll try to open the door for you.
If your keys are lost or broken, or if we can’t get inside, we’ll reimburse you up to $50 for a commercial locksmith to make a new key or to gain entrance. Or we can tow you to either a locksmith or to another destination of your choice, subject to the towing provisions of your membership level.
Members with AAA Plus RV or AAA Premier RV, are eligible for locksmith reimbursement up to $100 to either unlock the vehicle or make it operable.
Mechanical First Aid
If your vehicle needs only minor adjustments which don’t involve parts or supplies, our service providers will do what they can at the scene to render it drivable.
Please note that we can’t guarantee any repairs carried out in this way. If your vehicle is able to be mobilized, you should go straight to your nearest AAA Approved Auto Repair shop or other repair facility and see a qualified technician.
If you’ve had a blowout or a flat tire, we’ll check that your spare tire is inflated and serviceable and install it for you. If you don’t have a serviceable spare, we’ll tow your vehicle.
Please note that our service doesn’t include repairing your tire, or installing or removing snow chains, unless as part of changing a flat tire. Installing a spare tire is a temporary fix only. You should immediately go to your nearest AAA Approved Auto Repair shop or other repair facility to have it checked by a technician.
For members with AAA Plus RV or AAA Premier RV, our tire service also covers eligible dual-wheeled vehicles. Please note that in certain regions of the country, you might have to pay for the extra service yourself and be reimbursed later.
If the AAA service provider can’t start your vehicle or make it safe to drive, your vehicle will be towed at no charge to either:
- The service provider’s repair shop
- Anywhere within five miles of where you broke down
Note: You must have at least two tires/wheels on your vehicle in order for us to safely tow it.
For AAA Plus RV Members, we’ll tow you without charge up to 100 miles in any direction from where you broke down.
As a member with AAA Premier RV, you’re entitled to one tow (per membership term) of up to 200 miles in any direction from where your vehicle broke down. Any remaining qualified tows may be used for up to 100 miles.
If you need towing beyond the limit of your membership level, you will be charged for the extra miles at the service provider’s prevailing private rate.
One-Day Free Car Rental
AAA Premier RV Members are also entitled to one complimentary, one-day rental car per membership term, when a qualifying non-collision tow is one of the four allowable roadside assistance calls. AAA will reimburse you up to a full-size rental car.
You must take delivery of the rental car within two calendar days of a qualifying non-collision tow, and you are responsible for subsequent days’ charges, upgrades, vehicle insurance, mileage, fuel charges, fees and taxes. Cars must be rented from a commercial car rental company in the business of renting cars. You must meet the terms and conditions of the rental car company. Requests for reimbursement must be submitted
within 60 days of the event.
If you need to be towed to a particular repair shop, please call first to make arrangements for the vehicle to be accepted upon arrival. If no one from the facility will be there to receive your vehicle, make sure you are — we can’t leave your vehicle at a closed repair shop unless you are there to accept it.
We always try to be as responsive as possible, but towing to your ultimate destination may be unavoidably delayed due to unusual circumstances, for example, by extreme weather conditions, exceptionally high demand, unavailability of people or equipment. Local laws may only allow service providers to carry one passenger. If this happens, we will help you find alternative transportation at your own expense.
Please note that our responsibility ends when we get your vehicle to the agreed destination. You’ll need to pay any further expenses yourself, such as repairs or additional towing.
Up to Four Prepaid Calls Per Year
Primary and Associate Members in the same household are each eligible for four calls. Multiple service calls for the same problem will be counted separately on your service record.
After the fourth call in a membership term, you may continue to call AAA to arrange for service, but must pay the service provider at the time services are rendered. These service limits enable AAA to continue providing reliable, high-quality, cost-effective roadside assistance.
In fairness to all members, roadside assistance should not be used as a substitute for proper vehicle maintenance.
Understandably, in providing roadside assistance, AAA cannot assume responsibility for the actions of independent service facility personnel. These facilities serve as independent contractors and are not employees or agents of AAA.
Any loss or damages resulting from their actions are the sole responsibility of the service provider and should be reported immediately to the service facility owner before repairs are made. If a satisfactory resolution with the owner has not been reached within 10 days, the incident can be reported to AAA and one of our representatives will attempt to reconcile the dispute.
AAA cannot guarantee that the service provider will have all the parts needed for your vehicle, nor will AAA accept responsibility for repairs, or the availability, delivery or installation of parts.